Privacy Policy

Holistic Christmas Lights (“we,” “us”) respects your privacy. This policy explains what information we collect when you visit holistichristmas.com, request an estimate, or chat with us, and how we use it.

Information We Collect

• Information you give us. When you fill out an estimate or contact form, we collect your name, phone number, email address, service address, the service you’re interested in, how you heard about us, your message, and your call and text-message consent choices.
• Chat conversations. Our website chat assistant (“Casey”) collects the project details and contact information you share in the conversation, along with the conversation itself.
• How you found us. With each request we record the page you were on, the page you first landed on, the referring website, and any campaign (UTM) tags in the link you followed, so we know which pages and advertising are useful.
• Usage data. Like most websites, our hosting provider and analytics tools may collect your IP address, browser and device type, and the pages you view.

How We Use Your Information

• To respond to your request and prepare your quote.
• To contact you by phone, email or text message about your project. During business hours, a new request may prompt our team to call you right away.
• To understand how visitors find and use our website, and to improve it.

Calls and Text Messages

We only call or text you about your project if you give us your number and consent. Message frequency may vary, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Consent to calls or texts is not a condition of any purchase. We do not sell, rent or share your phone number or text-message opt-in data with third parties for their marketing purposes.

Service Providers

We use trusted providers to run this website and handle requests: website hosting, our Casey Response lead management and chat platform (which receives your form and chat submissions and helps us respond), and, where enabled, Google services such as Google Analytics. These providers process information on our behalf and only as needed to provide their services.

Cookies and Local Storage

Our website uses your browser’s storage to keep your chat conversation and how-you-found-us details during your visit, and analytics tools may set cookies. You can clear or block these in your browser settings; the site will still work, though a chat in progress may be lost.

Data Security and Retention

We use reasonable safeguards to protect your information, and we keep it only as long as needed to serve you and meet our legal and business obligations. No method of transmission over the internet is completely secure.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their information.

Your Choices

You can ask us to access, correct or delete the information you’ve given us, or to stop contacting you, by reaching out using the details below.

Changes to This Policy

We may update this policy from time to time. The date above shows when it last changed. See also our Terms of Service.

Contact Us

Holistic Christmas Lights
11924 Sire Way, Haslet, TX 76052
chris@holisticpatio.com · (682) 244-4944